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Privacy Policy

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www.gaineronline.com Privacy Policy

We at Top10, Shop No. 508, Shreeram Arcade, 15A, Jawaharlal Nehru Road, Chowranghee, Kolkata, West Bengal, India-700013, are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.gaineronline.com, or use our services. We adhere to the Data Protection Act, 2018 of India and comply with GDPR (General Data Protection Regulation) for users from the European Economic Area (EEA). By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Data We Collect

We collect personal data that is necessary to provide our services and improve your user experience. This includes:
  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Social Login Information: If you choose to log in through Google or Facebook, we collect specific information such as your name, email address, profile picture, and public profile information from the respective social network.
  • Technical Information: Browser type, operating system, IP address, and the time of your visit.
  • Payment Information: Credit card details, bank account information, or other payment method details are collected securely for payment purposes but are not stored directly by us.
  • Cookies: Small text files stored on your device that help us optimize your website experience (see Cookies section below).

2. How We Use Your Data

We use the data collected for the following purposes:
  • To process your orders and manage your account.
  • To provide access to our services, including enabling social logins via Google and Facebook.
  • To communicate with you regarding newsletters, promotions, and special offers, if you have consented to receive such communications.
  • To analyze website usage and improve user experience through Google Analytics and other tools.
  • To comply with legal obligations, enforce our terms, and protect the security of our website.
We will not sell, rent, or share your data for marketing purposes without your explicit consent.

3. Social Login (Google/Facebook)

If you choose to log in via Google or Facebook, we collect and process the following information:
  • Name, email address, profile picture, and public profile details as shared by your social network account.
  • OAuth Tokens: These tokens allow you to remain logged in and securely access your account without sharing passwords.
We do not share your social login data with third parties, except as required to provide our services, such as user authentication. You can revoke your consent for the use of social logins at any time by contacting us at info@gaineronline.com. For more information on how Google and Facebook process your data, please refer to their respective privacy policies:

4. Data Sharing and Third-Party Services

We may share your data with third parties under the following circumstances:
  • With service providers and partners to facilitate order fulfillment, payment processing, and user authentication.
  • If required by law, regulation, or court order to comply with legal obligations.
  • In the event of a business transfer, such as a merger, acquisition, or sale of assets, where your data may be part of the transferred assets.
We will never share your personal information with third parties for marketing or advertising purposes without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to provide a better user experience, analyze traffic, and track user interactions on our website. Cookies help us:
  • Understand how users engage with our site.
  • Remember your preferences for future visits.
  • Facilitate secure user authentication.
You can choose to disable cookies via your browser settings, but doing so may limit your ability to fully access certain features of our website. Additionally, Google Analytics is used to track website usage and generate reports. Google may use cookies to gather information about your interaction with our website. You can opt-out of this by using the Google Analytics Opt-Out Browser Add-on.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or destruction. Our payment systems use encryption, and we regularly monitor our systems for vulnerabilities.

7. Your Rights (GDPR Compliance for EEA Residents)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Object: You can object to the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
You can exercise these rights by contacting us at info@gaineronline.com.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing agreements.

9. Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete it immediately. Please contact us if you believe that a child has provided us with personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you via email or by placing a prominent notice on our website. Your continued use of our services after any modifications will constitute your acknowledgment of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: info@gaineronline.com Address: Shop No. 508, Shreeram Arcade, 15A, Jawaharlal Nehru Road, Chowranghee, Kolkata, West Bengal, India-700013
By using www.gaineronline.com, you agree to the collection and use of information in accordance with this Privacy Policy.

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